PRIVACY POLICY

1. INTRODUCTION

SellerPilot OÜ ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website sellerpilot.io ("Site"), use our web application, or install our browser extension (collectively, the "Service").

We process personal data in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679 and the laws of the Republic of Estonia.

2. DATA CONTROLLER

The legal entity responsible for processing your personal data:

3. DATA WE COLLECT

We collect information in two main categories: data about you (the User) and data about your customers (End Buyers) necessary for dropshipping automation.

3.1. User's Personal Data

• Identity Data: First name, last name, username.
• Contact Data: Email address.
• Technical Data: IP address, browser type and version, time zone setting, operating system, and unique device identifiers used to access the Service.
• Transaction Data: Details about payments made to and from you. We do not collect, store, or have access to your credit card numbers, debit card numbers, or any payment credentials. All payment information is entered directly into and processed exclusively by Paddle.com Market Limited ("Paddle"), acting as Merchant of Record. SellerPilot only receives confirmation of subscription status from Paddle.

3.2. End Buyer Data (Dropshipping Operations)

To perform the core function of our Service (automating orders from Amazon to eBay), we process data related to your customers ("End Buyers"):

• Data Types: Name, shipping address, phone number, and order details of individuals who purchase products from your eBay stores.
• Source: This data is obtained from the marketplaces where you operate through our browser extension.
• Role: For End Buyer Data, You are the Data Controller and SellerPilot is the Data Processor. We process this data on your behalf solely to perform automation tasks.

4. HOW WE USE YOUR DATA

We use the collected data for the following purposes:

• Service Provision: To operate the SellerPilot extension and web application (e.g., auto-filling addresses on Amazon).
• Account Management: To manage your subscription and verify your access.
• Customer Support: To resolve technical issues you encounter.
• Legal Compliance: To comply with applicable laws and regulations in Estonia and the EU.

5. HOW WE STORE AND RETAIN DATA

5.1. Hybrid Storage

We use a hybrid data storage model. Some sensitive credentials may be stored locally on your device (Local Storage/Cookies), while operational data is stored on our secure cloud servers.

5.2. Data Retention Policy

We retain your personal data and your store's historical data only for as long as your account is active.

Upon Cancellation: If you cancel your subscription, we will retain your data for a 90-day grace period for potential reactivation.

Permanent Deletion: After 90 days of inactivity following cancellation, all User Data and End Buyer Data associated with your account will be permanently deleted from our servers.

6. SHARING OF YOUR DATA

We do not sell, trade, or rent your personal data to third parties. We may share data with the following trusted third-party service providers for operational purposes only:

• Payment Processors: Paddle.com Market Limited ("Paddle"), acting as Merchant of Record, to process subscription payments, handle billing, invoicing, sales tax, and VAT compliance. Paddle independently collects and processes your payment credentials; SellerPilot does not have access to this data. Paddle's privacy policy: https://www.paddle.com/legal/privacy
• Cloud Infrastructure: Hosting providers used to run our software (e.g., AWS, Google Cloud).
• Legal Authorities: As required by law or valid requests from public authorities (e.g., a court or government agency).

7. YOUR DATA PROTECTION RIGHTS (GDPR)

Under GDPR, you have the following rights regarding your personal data:

• Right of Access: You have the right to request copies of your personal data.
• Right of Rectification: You have the right to request that we correct any information you believe is inaccurate.
• Right to Erasure ("Right to be Forgotten"): You have the right to request that we delete your personal data, subject to certain legal conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data.
• Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you.

To exercise any of these rights, please contact us at support@sellerpilot.io.

8. BROWSER EXTENSION PERMISSIONS

Certain permissions are required for our browser extension to function (e.g., "Read and change data on all websites" or specific marketplaces). These permissions are used solely for:

• Extracting order details from your sales channel (e.g., eBay).
• Pasting shipping details to your source channel (e.g., Amazon).

We do not track your browsing history beyond the specific e-commerce tasks required by the Service.

9. COOKIES

We use cookies and similar tracking technologies to monitor activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

10. DATA SECURITY

The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

11. CHANGES TO THIS PRIVACY POLICY

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. CONTACT US

If you have any questions about this Privacy Policy, please contact us: